Let’s supercharge your services, together.

I offer a range of consulting, research, and capacity-building services to help you and your team maximize impact.

Just like a car needs a mechanic, I'm here to look under your car hood to assess current processes and provide tailored support based on your goals. Whether you need a quick consultation to address immediate challenges or a long-term partnership for ongoing improvements, I've got you covered to enhance your services and achieve your objectives.

Service Snapshot

A quick, comprehensive review of your current processes, providing actionable insights in a 90-minute session.

  • Consulting

  • Curious about what's happening behind the scenes and need a fresh perspective on improving your service?

    Service Snapshot gives you a clear look at your current processes, with helpful insights you can act on. You'll get detailed notes, recommendations, and a visual diagram of your service.

    • Imagine a small retail business going from reactive to proactive by streamlining their checkout process, resulting in faster service and happier customers.

    • Or picture a local café transforming from chaotic to organized by improving their order-taking process, reducing wait times, and enhancing customer satisfaction.

  • This 90-minute session will bring clarity, align your strategy, and show you your competitive edge.

    • Gain Clarity and Perspective: Get a complete view of your processes, identify gaps, and ensure your services are accessible and equitable.

    • Actionable Insights: Receive expert advice and practical steps for quick, meaningful improvements.

    • Visualize the Customer Journey: Use a journey map to understand and enhance your customers' experiences, making them more inclusive and satisfying.

    • Strategic Alignment: Align your processes with business goals and customer needs for more effective and equitable operations.

    • Future Collaboration Investment: Credit this session’s cost toward a package for long-term improvements and sustainable success.

    • Competitive Edge: Optimize and implement best practices to stand out, showcasing your commitment to accessibility, meaningfulness, and equity.

Service Tune-up

Targeted support to enhance processes with a three-week engagement, including four sessions. Optional monthly follow-ups for up to three months.

  • Consulting

  • Research

  • Want to boost service efficiency, gain valuable insights, or find new ways to enhance your operations?

    Service Tune-Up provides targeted support to quickly enhance your processes for lasting results. You'll get hands-on collaboration, research-driven insights, strategic guidance, and an actionable roadmap to drive meaningful change.

    • For instance, a nonprofit organization might streamline its volunteer onboarding process, reducing wait times and improving volunteer retention.

    • Or a local government office could enhance its citizen service delivery by identifying bottlenecks and implementing more efficient workflows.

  • This engagement lasts three weeks or up to three months, promoting continuous improvement and alignment with your goals.

    • Gain immediate perspective: See strengths and weaknesses quickly, bringing clarity to your operations.

    • Achieve goals faster: Expert guidance for quick wins and lasting improvements.

    • Build capacity for change: Empower your team for sustained positive change.

    • Strategic focus: Align processes with goals to maximize impact.

    • Ongoing support: Regular check-ins for continuous adaptability.

    • Competitive advantage: Implement best practices to stay ahead.

    • Focused deliverables: Practical outputs for accessible, meaningful services.

Service Integration

Deep collaboration for comprehensive, sustainable improvements over a long-term engagement of 3-12 months.

  • Consulting

  • Research 

  • Capacity Building

  • Seeking a transformative approach to improve processes or conduct a project with tangible, evidence-based results?

    Service Integration invests in deep collaboration with methodical processes for sustainable outcomes. Your team will gain new mindsets and tools, guided by human-centered design and research to shape strategy, fostering a culture of innovation and continuous improvement. We'll brainstorm and test ideas for practical and impactful changes.

    • For example, a healthcare provider might overhaul its patient intake process, leading to reduced wait times and improved patient satisfaction.

    • Or a community organization could implement a new outreach strategy, resulting in higher engagement and better service delivery.

  • This engagement lasts 3-12 months, based on your needs. Longer partnerships ensure thorough implementation and lasting change!

    • Comprehensive transformation: Overhaul processes holistically for lasting, equitable service delivery.

    • Collaborative approach: Co-create tailored strategies for team alignment and inclusivity.

    • Capacity building: Train your team for sustained improvement and continuous positive change.

    • Expert coaching/training: Ongoing coaching to enhance service delivery and tackle challenges.

    • Strategic implementation: Develop clear, actionable plans to achieve goals efficiently.

    • Research-driven insights: Make informed decisions with thorough, data-driven research.

    • Engaging workshops: Interactive sessions for collaborative innovation and problem-solving.

    • Tailored deliverables: Practical outputs for accessible, meaningful services aligned with your vision.

Bespoke Services

Tailored support offered on a needs basis, focusing on specific areas such as content audits, workshop facilitation, and qualitative research.

  • Varied (Consulting, Research, Capacity Building)

  • Tailored support to meet your unique needs.

    • Content Audit: Analyze content for readability, effectiveness, and alignment. Get actionable recommendations.

      For example, a nonprofit simplifies their website language, resulting in improved engagement and donations.

    • Workshop Facilitation: Interactive, customized workshops to foster collaboration and solve challenges.

      Imagine an engineering team adopting new collaborative tools, leading to more efficient project completion.

    • Focused Qualitative Research: In-depth research to understand your audience. Gain insights for strategy and decisions.

      For instance, local government research reveals community needs, guiding policy decisions and enhancing services.

  • Varies based on your needs and goals.

  • Content Audit

    • Improve readability and clarity of your content.

    • Enhance alignment with your mission and goals.

    • Boost engagement and conversion rates.

    Workshop Facilitation

    • Foster team collaboration through tailored workshops.

    • Address specific organizational challenges effectively.

    • Improve team efficiency and project completion rates.

    Focused Qualitative Research

    • Gain deep insights into your target audience.

    • Inform strategic decisions with comprehensive data.

    • Align services with community needs and preferences.

 FAQs

  • Service design is about improving how a business’s services work overall. It looks at everything from people and processes to the way services are delivered, making sure everything works together smoothly.

    Unlike UX design, which usually focuses on making digital products like apps and websites user-friendly, service design covers the whole experience, including in-person interactions.

    Please note: I no longer design websites, logos, or other graphics.

    Instead, I work on making sure your entire service meets all stakeholder needs effectively and beautifully—paired with helpful frameworks we create together.

  • I take inclusivity seriously by considering diverse needs and perspectives through a trauma-informed, equity-minded approach. I conduct thorough research, engage with stakeholders, and iteratively refine options to ensure they are accessible and relevant to all parties.

  • I take confidentiality and data security very seriously. When mutually defined, client information is kept strictly confidential, and I follow best practices and industry standards to ensure your data is secure.

  • Absolutely! I want to meet you where you are. I specialize in building capacity within existing teams and leveraging current resources to enhance your services.
    Collaboration and co-creation are at the heart of my approach.

  • Yep! I offer ongoing support and follow-up services to ensure the implemented changes are effective and sustainable. This can include periodic reviews, additional training, and further consultation as needed.

Let’s chat!

In a 20-minute discovery call, we'll explore your current situation and see if we might be a good fit. I can’t wait to meet you!